Terms of Use
These Terms of Use (“Terms”) govern your use of the Parentflow mobile applications, websites (including www.parentflow.io) and related services (collectively, the “Services”) provided by Parentflow (“we,” “us” or “our”). By creating an account, accessing or using our Services, or paying for our Services, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of the Services immediately.
1. Introduction & Acceptance
Contractual Agreement. These Terms constitute a legally binding agreement between Parentflow and you (“you,” “user,” or “parent/guardian”). Your continued use of the Services signifies your acceptance of these Terms and any updates thereto. If you are accepting these Terms on behalf of another person or entity, you represent that you have the authority to do so.
Age Requirement. You must be at least 18 years old (or the age of legal majority in your jurisdiction) to create an account and use the Services. Accounts for minors may only be created and managed by a parent or legal guardian, and minors may use the Services only under direct supervision. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
Updates to Terms. We may amend these Terms from time to time. We will notify you of material changes via email or an in‑app notice at least thirty (30) days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
2. Eligibility, Registration & Account Security
Accurate Information. You agree to provide true, accurate and complete information when creating an account (e.g., name, email address, child’s nickname and birthdate) and to update this information as needed.
Account Security. You are responsible for safeguarding your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorised use or security breach. Parentflow is not liable for any loss or damage arising from your failure to protect your account credentials.
Account Termination. You may delete your account at any time via the app settings or by emailing support@parentflow.io. We reserve the right to suspend or terminate your account for violations of these Terms, illegal activity, or to protect the safety of children. Termination does not entitle you to a refund except as expressly set out in Section 4 or required by local consumer law.
3. Privacy & Data
We take your privacy seriously. Our Privacy Policy explains how we collect, use, disclose and safeguard personal information. By using the Services, you acknowledge and agree to the practices described in the Privacy Policy. You also agree to any additional notices or consents required for data collection (for example, verifiable parental consent under children’s privacy laws). If you do not agree with our data practices, please do not use the Services.
4. Fees, Subscriptions & Payment
Service Tiers. Parentflow offers both a free tier with basic features (such as milestone tracking) and paid subscriptions that unlock premium features (such as sleep analytics and growth journals).
Free Trials. We may offer time‑limited free trials that automatically convert to a paid subscription at the end of the trial period unless you cancel at least 24 hours before the trial ends. We will clearly disclose the trial period and renewal terms in accordance with consumer protection laws.
Payment Authorization. By purchasing a subscription, you authorise us (or our third‑party payment processor) to charge your chosen payment method for recurring subscription fees and any applicable taxes. You agree to keep your payment information current. If your payment fails or your account is past due, we may suspend or terminate access to paid features and use collection measures.
Auto‑Renewal & Cancellation. Subscriptions automatically renew for successive periods of the same duration (e.g., monthly or annually) until cancelled. You may cancel your subscription at any time via the app settings or by contacting support. Cancellation will take effect at the end of the current billing period, and you will not be charged again.
Right of Withdrawal (EU/UK Only). If you are a consumer located in the European Union or the United Kingdom, you have the statutory right to withdraw from this contract within 14 days without giving any reason. However, by agreeing to these Terms and starting the download or use of the digital content (the App) immediately, you acknowledge that you lose your right of withdrawal once the performance has begun.
Refunds. Except as required by law (including the Australian Consumer Law) or expressly provided in these Terms, fees paid are non‑refundable. We provide a 30‑day money‑back guarantee for new subscriptions where stated at checkout.
Price Changes. We may change subscription fees from time to time but will notify you at least 30 days in advance. New prices apply at the next renewal after the notice period. If you do not agree to the new fees, you must cancel your subscription before the renewal date.
In-App Credits. The Services may include virtual credits (“Credits”) that may be earned through app activity or purchased via in-app purchases. Credits are virtual items for use within the Services only, have no cash value, and cannot be redeemed for money. Credits are non-transferable, non-refundable (except where required by law), and may not be sold, gifted, or exchanged. Credits do not constitute personal property and are licensed, not sold. We may modify or discontinue Credits at any time. Unused Credits are forfeited upon account termination, except where prohibited by law.
5. Intellectual Property & Licence
Ownership. Parentflow and its licensors own all rights, title and interest in the Services, including software, text, graphics, logos and trademarks (“Content”).
Licence to You. We grant you a limited, non‑exclusive, non‑transferable licence to access and use the Services for your personal, non‑commercial purposes, subject to these Terms. This licence does not permit you to copy, modify, distribute, sell, lease or create derivative works from the Services.
User Data & Uploads. You retain ownership of content you submit to the Services (such as sleep logs, photos and videos). By submitting content, you grant Parentflow a worldwide, non‑exclusive licence to use, process, display and store your content solely to provide and improve the Services. You can revoke this licence at any time by deleting the content or your account.
Feedback. If you submit feedback or suggestions, you grant Parentflow an irrevocable, royalty‑free right to use that feedback for any purpose without compensation.
Restrictions. You agree not to (a) reverse engineer, decompile or attempt to extract the source code of the software; (b) circumvent security or access‑control measures; (c) scrape, harvest or collect data about other users without their consent; or (d) frame or mirror any part of the Services without our prior written permission.
6. Acceptable Use & User Conduct
You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:
- Upload, post or transmit any content that is unlawful, harmful, defamatory, obscene, abusive, harassing or otherwise objectionable.
- Share medical or professional advice unless you are a licensed professional with verified credentials. Parentflow’s content is for informational purposes only and should not substitute for professional advice.
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
- Collect or store personal data about other users without their consent.
- Distribute viruses, malware, or other harmful code, or interfere with the operation of the Services or any user’s enjoyment of the Services.
- Attempt to gain unauthorised access to the Services or to other accounts, networks or systems.
Violation of these rules may result in immediate suspension or termination of your account and, if appropriate, referral to law enforcement.
7. Community & Child Safety
Public Forums. Parentflow may offer community features (forums, comment sections, etc.). You are solely responsible for any content you post. Do not share personal information about other people or post any content that you would not want publicly available.
Child Protection. We have a zero‑tolerance policy for content that endangers or exploits children. Do not post, upload or share content that:
- Sexualises or otherwise exploits minors.
- Depicts dangerous, harmful or emotionally damaging acts involving minors.
- Encourages bullying, harassment or discrimination against minors.
- Displays identifiable photos or videos of children who are not your own without the express consent of their legal guardian.
We will report any such content to law‑enforcement authorities and may immediately terminate accounts involved in these violations.
Reporting. If you encounter content that violates these rules or otherwise threatens a child, please report it to support@parentflow.io and contact your local authorities.
8. Medical Disclaimer
Parentflow provides general wellness insights and information only. Never substitute our Services for professional medical advice, diagnosis or treatment. Always consult a licensed healthcare provider before acting on any recommendation from the app. Our content is provided for educational purposes and does not create a doctor–patient relationship. For more details, please see our Disclaimer.
9. Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. PARENTFLOW MAKES NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR‑FREE.
For Australian Users: Nothing in this agreement excludes, restricts or modifies any guarantee, right or remedy implied or imposed by the Australian Consumer Law which cannot be lawfully excluded or limited.
10. Limitation of Liability
General Limitation: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PARENTFLOW BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING LOSS OF DATA OR PROFITS) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO PARENTFLOW IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
Exclusion for EU/UK/Australia Users: The limitations in this Section 10 do not apply to: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be excluded or limited by specific local laws (such as the Australian Consumer Law or UK Consumer Rights Act). In these jurisdictions, our liability is limited only to the extent permitted by applicable law.
11. Indemnification
You agree to indemnify, defend and hold harmless Parentflow and its officers, directors, employees and agents from and against all claims, liabilities, damages, losses and expenses (including reasonable attorneys’ fees) arising out of or related to:(a) your use of the Services; (b) your breach of these Terms; (c) your content or uploads; or (d) your violation of any law or the rights of a third party.
12. Termination
By You. You may terminate your account at any time by emailing support@parentflow.io or via the in‑app settings. Unless otherwise specified, termination will take effect at the end of the current billing period. Except as required by law or Section 4, fees are non‑refundable.
By Us. We may suspend or terminate your account immediately if you violate these Terms or engage in activities that threaten the safety of children or other users. We may also terminate your account for any reason with thirty (30) days’ notice and will provide a prorated refund for any unused portion of a paid subscription.
Survival. Sections 5, 8, 9, 10, 11, 12 and 14 will survive termination of these Terms.
13. Governing Law & Dispute Resolution
13.1 For Residents of the United States: These Terms are governed by the laws of the State of California, without regard to its conflict‑of‑laws principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved through final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Class Action Waiver: YOU AND PARENTFLOW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
13.2 For Residents of the European Union (EU/EEA) & UK: These Terms are governed by the laws of your country of residence. You are not required to arbitrate. You may bring legal proceedings in the courts of your local jurisdiction. Nothing in these Terms affects your rights as a consumer to rely on mandatory provisions of local law.
13.3 For Residents of Australia: These Terms are governed by the laws of New South Wales (or your home state/territory). You may bring legal proceedings in the courts of Australia. Any provision of these Terms that is inconsistent with the Australian Consumer Law is deemed void to the extent of the inconsistency.
13.4 For All Other Jurisdictions: Unless otherwise required by mandatory local law, these Terms are governed by the laws of the State of California, USA.
14. Changes to Terms
We may revise these Terms at any time by posting the amended Terms on our website and notifying you through the Services. We will provide at least thirty (30) days’ notice of material changes. Continued use of the Services after the effective date constitutes your acceptance of the revised Terms.
15. General Provisions
Entire Agreement. These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Parentflow and supersede all prior agreements or understandings.
Severability. If any provision of these Terms is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
Force Majeure. Parentflow is not liable for any failure or delay resulting from causes beyond our reasonable control, including natural disasters, war, acts of terrorism, civil disturbances, governmental action or utility failures.
No Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms without restriction.
16. Contact
If you have questions about these Terms or the Services, please contact us at:
Email: support@parentflow.io